Quality Policy
We strive to provide highly satisfactory, optimal logistics services with real value.
At Alps Logistics, quality is at the center of our value proposition and essential to offering a highly precise and flexible customer response as well as expeditious service. Utilizing the valuable expertise we have accumulated to date, we are working to ensure quality through our information systems and operational capabilities.
In ensuring that each employee acts in line with our quality policy and by actively reinforcing quality systems, we work to provide impressive quality that earns the trust of customers.
Quality Management System
Based on ISO 9001 quality management system standards, we have clarified the necessary processes and the required roles/responsibilities of each organization, and continue working to improve efficiency. In addition, the Quality Promotion Conference, led by the president and the vice president in charge of quality and attended by the heads of domestic bases, meets twice a year to decide quality-related policies and measures, review progress and results of initiatives, and implement the PDCA cycle by incorporating their findings into future measures. The Quality and Environment Assurance Department functions as the administrative office for the Quality Promotion Conference, and works with quality supervisors to investigate the root causes of quality issues, establish recurrence prevention measures, and make ongoing quality improvements. We also aim for thorough quality management by ensuring that customer requests are incorporated into all processes related to quality.
Certified Quality Management System
At Alps Logistics, all of our domestic bases have acquired ISO 9001 certification, and we are working to maintain and improve quality. We are also building quality control systems at overseas bases, and working to acquire certification in order to maintain the same level of quality as in Japan.
Acquisition of ISO 9001 Certification (As of July 2024)
- 24 domestic bases
- 29 overseas bases (China, Hong Kong, Taiwan, South Korea, Thailand, Malaysia, Singapore, Vietnam, India, the US, Mexico and Germany)
Quality Management
Through the following initiatives, we ensure total process management to maintain high logistics quality.
- (1) Optimal process management using quality management systems
The Quality and Environment Assurance Department regularly checks whether or not operational processes are in line with quality management system standards. - (2) Quick response in the event of a quality issue
In the event that a quality issue emerges, the base where the issue occurred immediately shares the information in-house to bring attention to the issue. This also helps to prevent the emergence of similar issues. Within a week, we aim to verify the facts, analyze the cause and take corrective and preventive action. Within a month, we check on the effectiveness of these corrective/preventive measures and work to prevent recurrence.
Improving Quality Awareness
In order to maintain and enhance our high service quality, it is essential that we raise awareness of the importance of quality among employees. We are therefore implementing the following initiatives.
- (1) Implementation of quality management education for new employees (Japan)
- (2) Implementation of 5 why analysis training for employees in leadership positions (Japan)
- (3) Improvement of quality awareness through quality improvement activities at each sites（Japan and overseas）
- (4) Implementation of regular quality meetings with partner companies (Japan)
- (5) Weekly distribution of in-house Quality Newsletters to raise awareness of quality issues (Japan and overseas)
